Gonzalo - Customer Service & Appointment Setting Specialist with Diverse Industry Experience
Summary
Experienced in customer interaction, appointment scheduling, and logistics coordination across varied industries.
Key Achievements
- Handled multi-channel communication and multitasked across various operational responsibilities.
Skills
Provided support and problem resolution to clients in both product sales and service industries.
Scheduled, coordinated, and managed appointments across different sectors including retail and field services.
Handled logistics, lead filtering, and technician coordination in a mobile service context.
Utilized strong conversational and emailing skills to facilitate client interactions and support workflows.
Used appointment setting and tracking software to streamline operational processes.
Experience
Appointment setter
Connempathy - LD Products
Customer service for a high-end printer cartridge business., Back-to-back inbound calls., Payment processing/billing., Upselling., Package tracking/management., Emailing.
Line Manager Beginner
Alohomora Locksmith
Logistics, customer service, tech support, appointment setting and lead management for a mobile locksmith service., Item tracking software., Payment processing/billing., Appointment setting software., Coordination of technicians on the field., Lead processing/filtering/management from multiple sources., Multitasking., Emailing.
Education
Nuestra Señora de Guadalupe
High School