Profesional bilingüe con amplia experiencia en gestión de equipos, atención al cliente, análisis de datos y logística en diversos sectores, incluyendo telecomunicaciones, transporte y atención social.
Supervisión y desarrollo de equipos en ambientes de alto rendimiento.
Proporciona soporte y asistencia de calidad a usuarios y clientes en diversos contextos.
Realiza auditorías, informes y análisis de métricas usando Excel y sistemas similares.
Gestiona rutas, atrae y coordina grupos en entornos turísticos y de transporte.
Intelcia Colombia SAS
Support the agents on the floor., Audits., Payroll updates and reports., Conducting disciplinary processes., Device status reporting., Staff development., Preparing operational reports., Contract terminations., Team formation.
Emergia Customer Care
Customer service and assistance., Proficiency in office tools (Microsoft Office, etc.)., Support the agents on the floor.
Foundation University of Antioquia
Ensure the proper mobilization and safety of Metro users through general inspections of the cabin and the different train systems, primarily focusing on door closure and braking., Maintain constant communication in the yards with the control tower and on the commercial line with the central control...
Luis Amigó Catholic University
Group and individual academic advising on the theoretical handling, application, and interpretation of various psychological tests., Psychology workshops., Application and preparation of psychological test reports.
Psychologist
Recreation Technician
High school graduate
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Corporate Group Servicios y Asesorías
Customer service and assistance., Guiding heterogeneous groups on routes and various experiences., Managing attractions according to different protocols and manuals.
