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Maintenance Specialist at Concentrix
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Competencies
Proficient in diagnosing and resolving technical issues across satellite, cable, and internet services.
Skilled in managing customer inquiries with patience and professionalism, ensuring high satisfaction.
Experienced in maintaining organized digital records for efficient tracking and resolution.
Expertise in using Slack, Gmail, Microsoft 365, Google Workspace, and call management tools to facilitate work.
Education
Summary
Dedicated professional with experience in technical support and maintenance coordination. Skilled in troubleshooting, record management, and utilizing digital communication tools to enhance operational efficiency.
Key Achievements
- Coordinated maintenance schedules ensuring timely work order completion between vendors and tenants.
- Maintained organized digital records of maintenance requests, improving tracking efficiency.
- Provided technical support with high first-call resolution rates, enhancing customer satisfaction.
- Resolved complex technical issues across multiple accounts, reducing downtime.
- Utilized various digital tools to streamline communication and documentation processes.
Experience
Maintenance Specialist (AppFolio Property Management Account)
Coordinated maintenance schedules between vendors and tenants to ensure the timely completion of work orders.. Maintained organized digital records of maintenance requests and resolutions within AppFolio, ensuring efficient property management and data accuracy.. Fostered collaborative relationships with owners, vendors, and tenants through professional and respectful communication.
Technical Support Specialist (DirecTV Account)
Provided remote technical assistance for satellite and cable services, achieving a 90% first-call resolution rate.. Guided customers through complex troubleshooting steps with patience, ensuring a high-quality service experience and clear understanding of solutions.
Technical Support Specialist (Comcast Account)
Managed customer accounts and resolved internet, telephone, and cable inquiries using Salesforce CRM.. Maintained precise documentation of all interactions and resolutions in the CRM database to facilitate efficient follow-up and account history tracking.