William - Customer Service Supervisor with diverse experience in hospitality and call centers

Santiago de Cali, Valle del Cauca Department, ColombiaRemoteen

Progressed from scheduler to supervisor roles, gaining increased responsibilities.

Managed operations in restaurant environments, demonstrating leadership and oversight.

Published on CazVidOpen to remote

Summary

Experienced supervisor with a background in customer service, hospitality, and call center operations, skilled in team leadership and process management.

Key Achievements

Worked in quality assurance and analyst roles, contributing to process improvements.

Skills

Customer ServiceIntermediate

Provided client support and managed customer interactions across various roles.

Team LeadershipIntermediate

Supervised staff in hospitality and call center settings, ensuring operational efficiency.

Operations ManagementBeginner

Handled day-to-day activities in restaurant and healthcare scheduling environments.

Quality AssuranceBeginner

Participated in quality analysis and process improvement initiatives.

Experience

scheduler

Vital imaging

06/15/2023 - 06/07/2024

supervisor MCS

Taskus

QA. Analist

Teleperformance

bar boss

madamme bobary restaurant

bar boss

Trilogía. Restaurant

Education

IDEE and ACODRES

Profesional barman

2008/03/14

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