William - Customer Service & Sales Specialist at Teleperformance and Concentrix

Actually, I have a lot of experience working in a call center as a dispatcher, as a customer service, technical support, sales, retention, collection. I also play basketball as well. I do a lot of things, but the thing that I do the most, it is just talk with a customer because I am a empathetic guy. I know when things go bad, you know, I know how to guide you to do the proper thing, and that's what I do the most. So for me, it is a pleasure just to help people. And also, I provide a great customer service because I also use three rules. Listen, care, and connect. That's what I use.

Actually, my experience working with dispatch software, it is just, I worked with a few of them, but the one I use the most, it is SendDesk. SendDesk is the one that allowed me to set up or let's say, you know, create some tickets for someone who, maybe, like the employee, who wants to do a task. Everybody has a task. So how can I do or what can I do to organize, you know, who go first, who go second, and also, how can I organize what type of task they do by a ticket? So that is why I always use SendDesk.

What I did to coordinate some deliveries or pick up, what I did, I have all the stores, you know, if I work in a store, because I used to work for a company who lives, you know, also, well, not who lives, who work for cell phone services and devices. What I did, I used to be like the manager of the store. So my job was to, like, organize who's gonna go to the store to pick up the equipment, who's gonna go to the South store to pick up the, you know, the devices, who's gonna go to the Northeast store to pick up, you know, the equipment too. So what I do just to coordinate the deliveries, I have a group of people who goes to the Northeast. I have a group of people who go to the Southeast, and that's the way I work. Because when you work organized, nobody can say that you're doing a bad job. So all I care about is to be as organized as possible when it comes to, when it comes to work with dispatch and also delivery and pick up as well. And that's something that I always use. So that is why if you want, need someone who can manage their pick up, you know, your pickups and deliveries, that's me. That's me.

There was a time where I used to work as a customer service. I have a lot of people, you know, in front. So what I did, I used to organize, you know, everybody else. You know, if someone comes first, I just note it down on a paper, and then the second one, and the third one, and the fourth one. So for me, you know, like to work as a dispatcher, it's just to be organized and have everything documented. That's what I do because sometimes if you don't have your job organized, if you don't work organized, it's gonna be a problem when it comes to have all the details and information about who comes first and who comes at the last one.