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Project Manager with 8 years of experience in software development
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Competencies
Oversaw project scopes, schedules, and resources to successfully deliver software projects.
Applied Scrum and Kanban practices to improve team productivity and project transparency.
Led and coordinated multidisciplinary teams to achieve project milestones.
Served as primary point of contact for clients, ensuring clear communication of project status.
Education
Summary
Dedicated professional with extensive experience managing software projects, streamlining processes, and leading teams to successful project completion.
Key Achievements
- Led multiple cross-functional teams to deliver projects on time and within budget.
- Streamlined processes resulting in a 20% reduction in project delivery time.
- Managed stakeholder communications ensuring client satisfaction and repeat business.
Experience
Sales & Billing Coordinator
Utilized CRM and reporting tools to track client accounts and billing records, Identified cost-saving opportunities and reduced client billing discrepancies, Handled outbound communication with merchants to streamline onboarding, Managed commission tracking, payroll reconciliation, and vendor invoicing
Finance & CRM Lead
Managed B2B client communications, lead qualification, and service outreach, Developed and implemented lead tracking systems using CRM tools, Worked with leadership to evaluate marketing efforts and target clients effectively, Oversaw commission payouts, employee payroll, and customer retention strategies
Finance Manager
Collaborated with sales teams to drive membership sales and client conversion, Facilitated customer acquisition through structured outreach campaigns, Monitored financial KPIs and managed high-volume customer billing accounts, Handled employee payroll and commission reporting
Merchant Account Advisor
Conducted outbound sales and merchant onboarding, enhancing account profitability, Reduced churn by 35% by offering tailored financial solutions and service plans, Delivered customized sales presentations using data to guide decision making
Mortgage Agent
Educated clients on mortgage products and secured financing deals, Prospected and qualified leads through phone, email, and digital outreach, Managed CRM pipeline and followed up on new opportunities with speed and accuracy
Financial Advisor
Presented financial solutions to new leads generated through outbound calling, Created long-term financial plans and addressed objections with client-first strategies