August 2025 - November 2025
Customer Experience & Sales Specialist
Asurion
Supported customer cases in a high-volume service environment, ensuring adherence to established workflows and quality standards., Accurately documented cases in CRM systems to support resolution tracking and service consistency., Contributed to efficient case resolution by following structured...
January 2023 - February 2025
Back Office Support
Teleperformance
Provided back office operational support, ensuring accuracy and completeness of internal records., Maintained data consistency across systems to support operational efficiency and reporting., Followed standardized procedures to ensure SLA and policy compliance.
January 2021 - January 2023
Customer Operations & Support Specialist
Teleperformance
Managed customer inquiries and operational issues through ticketing and CRM systems., Documented cases to support trend analysis, escalation handling, and service improvement efforts., Coordinated with technical and billing teams to resolve complex issues efficiently., Ensured compliance with...
January 2020 - December 2020
Content Moderator and Market Reviewer (Brazil)
Teleperformance
Reviewed and analyzed user-generated content to ensure compliance with platform policies and operational KPIs., Identified recurring issues and escalation patterns, contributing feedback to improve moderation workflows., Maintained high accuracy and productivity in a fast-paced, metrics-driven...