Yesenia avatar

Yesenia - Profesional en logística y gestión de datos con experiencia multifuncional

San José, San José, Costa Ricaes
Procesó hasta 12 desembolsos de documentación por hora en DHL
Identificó y resolvió discrepancias post-operación en comercio marítimo
Published on CazVid

Summary

Profesional dedicado con experiencia en gestión de datos, auditorías marítimas y atención al cliente, especializado en mejorar procesos y garantizar la precisión de la información.

Key Achievements

Skills

Gestión de DatosExperto

Gestiona con precisión la captura y verificación de datos en entornos logísticos y financieros.

Comunicación InterpersonalAvanzado

Intercambia información efectiva con colegas y clientes en atención y coordinación de tareas.

Análisis de DiscrepanciasIntermedio

Identifica y resuelve inconsistencias en registros y procesos para mejorar la auditoría.

Gestión del TiempoAvanzado

Cumple con los tiempos límite en envíos y auditorías mediante planificación efectiva.

Resolución de ProblemasIntermedio

Soluciona rápidamente incidencias relacionadas con datos y procesos operativos.

Languages

Portuguese(Basic (Currently studying))

Experience

Junior Associate

DHL Shared Service Center

2019 - 2024

Capture data from the paperwork presented within the application in accordance with the instructions outlined., Identify discrepancies within the paperwork and follow exceptions established by DHL., Verify data present within the system, confirming accuracy and where discrepancies exist either take corrective action reporting immediately to the supervisor., Be aware of the cut-off times outlined for each shipment type, and ensure compliance with the timelines outlined are met., Process 10 to 12 airway bills per hour., Work cooperatively with others to achieve target and objectives. Accomplishes own tasks in support of team goals and actively offers to help colleagues.

Demurrage Auditor Specialist

APL Shared Service Center

2018 - None

Determine what happened on a vessel voyage after operations have finished., Traced and resolved discrepancies to increase audit usefulness., Supported compliance with regulatory and quality standards through well executed audits.

Shipping Specialist

Academy Mortgage Corporation

2016 - 2017

Monitored investor pipelines and receive funded mortgage files electronically., Reviewed contents of funded mortgage files for accuracy and completeness., Assisted in resolving client issues related to loan applications.

Customer Service Representative

Aegis/ Teleperformance

2012 - 2016

Provided information about the services or products the company offered., Solved easily customer questions and concerns with accuracy.

Education

Universidad Americana

English Teaching

Instituto Nacional de Aprendizaje

Advanced English Certification

Instituto Nacional de Aprendizaje

Microsoft Office Certification

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