Zanele Hope Mashamba

Johannesburg, Gauteng, South Africa

Customer Service and Sales Professional with 5+ years of diverse industry experience

  • Handled inbound/outbound billing inquiries and resolved account issues at Aegies T/A Startek.
  • Managed online sales platforms, coordinated order fulfillment, and developed marketing strategies at Discount Decor.
  • Supported sales efforts for vehicle sales at Audi Centre West Rand, including client follow-ups and sales reports.
Customer Service
Advanced
Provided effective customer support, resolved inquiries, and maintained high customer satisfaction.
Sales and Negotiation
Intermediate
Engaged clients, achieved sales targets, and supported marketing strategies in retail and online environments.
Administrative & Record Keeping
Advanced
Managed financial records, processed invoices, and maintained customer and inventory data.
Inventory Management
Intermediate
Assisted stock counts, monitored stock levels, and coordinated with procurement teams.
Technical Skills
Advanced
Handled billing inquiries, client issues, and collaborated with teams using various operational tools.

Languages

English
Fluent
August 2023 - November 2024
Call Centre Billing Agent
Aegies T/A Startek
Handled inbound and outbound billing inquiries professionally and efficiently., Assisted clients with billing disputes and resolved account issues., Maintained accurate records of all customer interactions and transactions., Collaborated with team members to meet service level agreements (SLAs).,...
May 2022 - November 2022
Online Sales Consultant
Discount Decor
Managed online sales platforms and ensured timely order processing., Responded to customer inquiries, providing product information and solutions., Coordinated with warehouse and logistics teams for order fulfillment., Monitored stock levels and reported shortages to management., Processed returns...
November 2019 - February 2020
Debtors and Creditors Administrator Trainee
Fairness T/A Sandon DHW
Managed accounts receivable and accounts payable for the company., Reconciled customer and supplier accounts regularly., Generated financial reports and assisted in monthly audits., Followed up on outstanding payments and ensured timely collections., Assisted with invoice processing and data...
May 2019 - June 2019
Sales Executive Intern
Audi Centre West Rand
Assisted in sales of vehicles, providing detailed product information., Supported senior sales executives in lead generation and client follow-ups., Maintained customer databases and updated records., Prepared sales reports and presentations for management review., Coordinated test drives and...
November 2017 - December 2017
Stock Taker
Dial a Student
Conducted physical inventory counts and reconciled discrepancies., Updated inventory records and assisted with stock organization., Assisted in reporting stock movement and storage efficiency., Monitored stock levels and coordinated with procurement team., Ensured compliance with stock control...
December 2015
Sales Agent
Rage (The Glen Shopping Centre)
Promoted products and services to customers effectively., Achieved and exceeded daily sales targets consistently., Provided excellent customer service and product recommendations., Maintained a clean and organized sales floor., Assisted in stock replenishment and merchandising., Addressed customer...
🎓
North West University (VTC)
Public Administration with Politics and Law
Completed 2024
🎓
Assemblies of God College
Matriculation (Grade 12)
Completed 2014

Personality Is Everything!

Video introductions create real connections. Show passion, explain motivation, and let the authentic personality shine through – it's what makes profiles unforgettable.

Go to CazVid
🎯

Perfect Matches Await

Complete profiles unlock amazing connections with similar professionals and perfect job opportunities

💼

Dream Jobs Loading

Rich profiles get personalized job matches that align with skills, experience, and career goals

Go to CazVid

Share Zanele Hope Mashamba's Profile