Director of Seller Support

🚀 We’re hiring: Director of Seller Support | Remote (LATAM)
We are seeking an experienced and forward-thinking Director of Seller Support to lead and transform our support organization. If you are passionate about leveraging AI, automation, data analysis, and continuous improvement while leading a high-performing remote team, we want you on our team.
💼 Role: Director of Seller Support🌍 Location: Remote – Latin America⏰ Working Hours: Full-time👥 Team Size: ~15 Employees
What you’ll do:Lead, coach, and develop a high-performing remote Seller Support team for a 7-day-per-week operationDeliver an exceptional customer experience across multi-channel support (phone, email, live chat, and ticketing)Design and implement AI-assisted support workflows and automation initiatives to reduce repetitive tasksAnalyze customer interactions and operational data to build dashboards and drive continuous improvementEnhance internal documentation, knowledge management, and customer self-service resourcesPartner with the Listings and Closings teams to optimize cross-functional workflows and customer handoffsTrack and dramatically improve key operational metrics (CSAT, SLA compliance, response times, AI adoption, and productivity)
We’re looking for someone who:Has 5+ years of leadership experience in Customer Support, Customer Success, or Customer OperationsHas proven experience directly managing and coaching teams of 10+ employeesPossesses Excellent English communication skills (written and spoken)Is highly experienced in managing multi-channel support operations and using KPIs to drive successHas a strong analytical mindset and is highly comfortable adopting new technologies, AI tools, and workflow automationBonus: Has a background in tech-enabled industries (SaaS, PropTech, FinTech, e-commerce, or online marketplaces)Bonus: Is highly familiar with CRM platforms, contact center software, and knowledge base systems
📍 If you are a visionary leader who enjoys building better systems—not just managing people—we’d love to see your application.