Microsoft Services Specialist Aven Hospitality

Note - TPG Capital, a global alternative asset management firm, recently acquired Sabre Hospitality Solutions. Over the coming months, Sabre is working with TPG to formally separate the Sabre Hospitality business from Sabre. It is important to understand that while you will be employed by a Sabre legal entity, your role will be supporting Aven Hospitality, which is now owned by TPG. Further information about the transition of Sabre Hospitality Solutions employees to TPG legal entities will be shared as we progress.

Aven Hospitality is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel.

Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.

Microsoft 365 (M365) Specialist

Reports To: Director, Global IT Support & Collaboration Services

Position Summary

We are seeking a highly skilled Microsoft 365 Specialist to manage, optimize, and support our global Microsoft 365 environment. This role is responsible for ensuring the reliability, security, and performance of core collaboration and productivity platforms, including Exchange Online, SharePoint, Teams, OneDrive, and related services across a geographically distributed organization.

The M365 Specialist will serve as a technical subject matter expert, supporting end users across multiple regions, driving platform governance, and implementing best practices to enhance collaboration, security, and operational efficiency at a global scale.

Key Responsibilities

Administration & Operations

Administer, configure, and maintain Microsoft 365 services (Exchange Online, Teams, SharePoint, OneDrive)Manage user accounts, licenses, roles, and permissions through Microsoft Entra ID (Azure AD) and Admin CenterMonitor service health, performance, and availability; troubleshoot and resolve incidents and service requestsPerform tenant-level configuration, updates, and feature deployments

Security & Compliance

Implement and maintain security controls including MFA, Conditional Access, and data protection policiesSupport compliance initiatives (eDiscovery, retention policies, audit logs, DLP)Monitor and respond to security alerts and vulnerabilities within the M365 environmentEnsure adherence to organizational and regulatory security standards

End User Support & Enablement

Provide Tier 2/3 support for Microsoft 365-related issues and escalationsDeliver user training, documentation, and knowledge base content to drive adoptionAct as an escalation point for complex collaboration, messaging, and identity-related issues

Engineering, Projects & Optimization

Lead or support migrations to/from Microsoft 365 (email, file shares, tenant consolidation)Implement governance models for Teams, SharePoint, and OneDrive usageIntegrate M365 with enterprise systems and third-party applicationsIdentify opportunities to improve productivity, automation, and platform efficiency

Automation & Documentation

Automate administrative tasks using PowerShell or native M365 toolsMaintain technical documentation, runbooks, and standard operating proceduresDevelop and maintain reporting dashboards for usage, health, and compliance

Required Qualifications

5+ years of hands-on Microsoft 365 administration and support experienceStrong expertise in:Exchange OnlineMicrosoft TeamsSharePoint OnlineOneDrive for BusinessExperience with Microsoft Entra ID (Azure AD) and identity/access managementProven experience implementing Microsoft 365 security and compliance controlsProficiency in PowerShell scripting and automationStrong troubleshooting, analytical, and problem-solving skillsExcellent communication skills with both technical and non-technical stakeholders

Preferred Qualifications

Power Platform (Power Automate, Power Apps) Hybrid environments (Azure AD Connect, on-prem AD integration) Familiarity with governance frameworks, ITIL processesMicrosoft certifications (e.g., MS-102, MS-900, MS-700, AZ-104)Microsoft Intune / Endpoint Manager

Key Competencies

Strong stakeholder engagement and collaboration mindset Ability to manage multiple priorities in a fast-paced environmentContinuous learning mindset to stay current with M365 roadmap and emerging capabilitiesFocus on security, compliance, and operational excellence

Benefits

Work in modern Zonamerica campus alongside all the amenities it has to offer!Annual Performance bonus plansDevelopment opportunities in country or globallyWe offer a competitive private health insurance for employees and eligible children Extra Paid Time Off (5 extra days each year) 3 month paid parental leave (12 weeks for fathers/ 18 weeks for mothers) Daily meal allowanceLife Insurance Corporate Social Responsibility opportunitiesRecognition and acknowledgement programsFun employee engagement and development events