Track and Trace CSR

🚛 WE ARE HIRING — Track & Trace / Customer Service Representative (CSR)📍 On-site — Bogotá🕒 Monday to Friday | 42 hours per week💰 Salary: $2.700.000 COP + auxilio de transporte📄 Permanent contract (Contrato a término indefinido)🌎 English level: B2+ required
This is not a call center position.
Ace Link Solutions SAS is looking for a proactive and detail-oriented Customer Service Representative / Track & Trace (CSR) to support the operations of a U.S.-based trucking carrier.
We are looking for someone with previous logistics experience who can maintain load visibility, communicate professionally with customers, update operational information accurately, and identify potential service issues before they escalate.WHAT YOU’LL DO• Track and monitor loads throughout pickup and delivery• Provide timely and accurate updates to customers• Respond professionally to emails and phone calls• Maintain accurate load statuses and operational information in the TMS• Conduct check calls and maintain shipment visibility• Identify potential delays and service failures early• Escalate operational issues to the appropriate teams• Support contracted lane operations and trailer utilization• Maintain accurate documentation and data records
WHAT WE’RE LOOKING FOR• Previous logistics experience is REQUIRED• B2+ English level is REQUIRED• Strong written and verbal communication skills• High attention to detail and data accuracy• Ability to multitask in a fast-paced, time-sensitive environment• Strong problem-solving and organizational skills• Proactive and customer-focused mindset• Experience with TMS or logistics tracking systems is highly preferred📩 Send your CV in English to: [email protected]