Abdiel - Cloud Software Operations Analyst with 15+ years in operations and data analysis

Panamá, Panamá, Panamaen

Supported entire team at DELL PANAMA, coordinating requests to prevent escalations

Generated reports to assess team effectiveness, presenting findings to senior management

Published on CazVidVideo interview available

Summary

Operations Supervisor and Cloud Software Analyst with over 15 years of expertise in operations, finance, and customer service, specializing in data analysis, report creation, and cross-departmental coordination.

Video Resume

Key Achievements

Facilitated communication across departments for product launches, pricing, and issue resolution

Skills

Data AnalysisAvanzado

Extensive experience in data analysis, report creation, and reconciliation using Excel and Power BI

Report GenerationAvanzado

Proficient in creating and presenting reports to evaluate team performance and support decision-making

Customer Support & CoordinationIntermedio

Experience in supporting teams and coordinating with internal and external clients to ensure smooth operations

Operational ManagementIntermedio

Managed operations support and internal communications across departments

Languages

Spanish

Experience

Cloud Software Operations Analyst

DELL PANAMA

Jul 2016 - May 2025

Provide support to the entire team, coordinate the execution of all the requests received from internal and external customers, making sure to avoid possible escalations., Run several reports to measure team effectiveness and present results in executive meetings with the Senior Managers and...