Experienced in real-time KPI analysis, process improvement, and team management across diverse sectors including customer service and procurement. Skilled in forecasting, reporting, and workflow optimization to enhance operational efficiency.
Utilized KPI analysis and forecasting techniques to monitor performance and inform decision-making.
Implemented workflow enhancements and SOP updates that improved accuracy and reduced errors.
Managed and coached teams ensuring performance metrics improvement and process adherence.
Conducted intraday forecasting and prepared performance reports for stakeholders and senior management.
IBEX
Monitored and analyzed KPIs in real time, improving response efficiency by 15% and reducing queue wait times., Streamlining internal reporting processes by improving document organization and communication flow, Conducted intraday forecasting to align staffing with workload, achieving over 90%...
Risen Bits LLC
Managed a team of 6–12 specialists, raising average performance scores from 70% to 90% through structured coaching and data-driven reporting., Executed 4 process improvement projects that reduced downtime by 20% and improved SLAs by 15%., Developed and updated SOPs that cut reporting errors by 25%...
Convoy
Entered and maintained procurement and contract data with 100% accuracy across multiple systems., Supported bid preparation and proposal writing, reducing submission errors., Ensured compliance with government procurement regulations by maintaining updated records and meeting strict deadlines.
UNAH
Bachelor of Business Administration
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Skilled in Excel, Google Workspace, Asana, and data entry with a focus on accuracy and process optimization.
