Líder de equipo con experiencia en servicio al cliente, gestión de operaciones y mejora continua, orientada a resultados y satisfacción del cliente.
Capacidad para dirigir, motivar y coordinar equipos hacia objetivos comunes y mejorar su desempeño.
Habilidad para resolver problemas, gestionar quejas y garantizar una experiencia positiva para los clientes.
Experiencia en administración de inventarios, horarios, nóminas y procesos administrativos.
Dominio de Microsoft 365, Excel, Outlook, CRM y herramientas de IA para optimizar tareas.
Everise
Led customer service teams. Monitored KPIs. Conducted coaching sessions. Managed attendance. Payroll reporting. Workforce scheduling. Supported operational excellence initiatives
Spirit Airlines
Provided customer support for reservations. Handled flight changes and cancellations. Addressed travel inquiries and complaints. Assisted passengers with travel-related issues. Supported agents and handled escalated cases
Angeloz Pizza
Managed daily operations. Scheduling. Payroll-related processes. Inventory control. Supplier coordination. Customer service activities
Diamond Perfumería
Managed inventory. Customer transactions. Cash handling. Service quality standards
Tax Administration
High School Diploma
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