Experienced customer service professional with over 13 years in banking and telecom sectors, skilled in client support, sales, and account management.
Provided direct support to banking and telecommunications customers, resolving issues and managing accounts.
Handled inbound and outbound calls, including sales and customer inquiries in high-volume environments.
Engaged in cold calling and sales activities for six years, developing persuasive communication skills.
Managed personal and business bank accounts, ensuring customer satisfaction and accurate service delivery.
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