Akrati - Customer Service and HR professional with 3+ years of experience

Provided client support via phone, email, and chat, resolving inquiries and guiding digital banking users.

Managed employee data, scheduled interviews, and contributed to HR reporting and coordination.

Prepared balance sheets, income statements, and maintained accurate financial records.

Utilized MS Word, Excel, and PowerPoint for report generation, data management, and presentations.

Assist customers with banking inquiries via phone, email, or chat., Provide information on SBI products, services, loans, and accounts., Resolve customer complaints related to transactions, cards, or accounts., Guide customers on digital banking, UPI, and mobile banking services., Process account...

Update internal databases with new employee information, including contact details and employment forms., Responsible for administrative tasks in the HR department, including updating employee records, screening resumes, and scheduling interviews., Prepare HR-related reports as needed., Work...

Assist with research, filing, data entry, and recording and maintaining accurate and complete financial records., Prepare financial reports, such as balance sheets and income statements, invoices, and other documents., Work with bookkeeping software., Learn how to work as part of the accounting...