Experienced in delivering high-quality customer service, supporting sales, and managing client relationships across diverse industries.
Provided customer support via phone, email, and chat, ensuring issue resolution and satisfaction.
Supported sales coordination and maintained strong relationships with clients across different roles.
Utilized CRM tools to manage customer interactions and support workflows.
Provided high-volume citizen services and support in a multicultural environment.
Iterum Connections Panama
Provide remote customer support for US-based clients within the National Retail Solutions project, Handle inquiries via phone, email, and chat ensuring timely issue resolution, Support client onboarding and product guidance, Maintain high customer satisfaction through follow-ups, Collaborate with...
Teo & Tag LLC
Supported US-based clients with sales coordination and customer communication, Resolved service and logistics-related issues, Maintained strong client relationships
BT Carnes Gourmet / Gourmeats
Managed customer service operations and order fulfillment, Resolved customer issues and maintained service quality, Successfully sold the business in 2020
Ministry of Foreign Affairs
Provided high-volume citizen services and support, Resolved complex cases in a multicultural environment
Associate Degree
Journalism Degree
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Resolved complex service and logistics issues in varied operational contexts.
