Dedicated professional with extensive experience in debt settlement negotiation, customer service management, and social media support. Skilled in problem-solving and building positive client relationships.
Provided comprehensive support through multiple channels including chat, email, and social media to ensure customer satisfaction.
Negotiated debt settlements with creditors, facilitating favorable terms for clients and ensuring official documentation was uploaded and finalized.
Resolved technical issues for customers on social media platforms and through customer inquiry channels, ensuring smooth user experiences.
Applied problem-solving skills across diverse situations, including debt resolution and customer service interactions.
National Debt Relief
Negotiated with creditors on behalf of clients in financial hardship., Secured lower, one-time payments or structured installment plans, facilitating debt resolution and alleviating financial burdens for my clients., Assured and uploaded official settlement letters to the system to finalize and...
Vivid seats
Managed customer inquiries through chat and email., Answered questions about event schedules, seating arrangements, ticket delivery, and pricing., Handled pre-sale and post-sale questions, ensuring customers have a smooth and informed buying experience.
Sprint
Handled customer service in real-time by answering questions, resolving technical problems, and addressing complaints on social media platforms.
Network and Telecommunications engineering
English Immersion Program
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Managed social media customer service interactions for Sprint, addressing complaints and technical issues in real-time.