Experienced professional specializing in bilingual customer support, team supervision, and strategic operations management with a proven record across healthcare, utilities, education, and hospitality sectors.
Delivered bilingual customer assistance in healthcare and utility industries, resolving inquiries and building rapport.
Handled strategic planning, resource administration, payments, and project monitoring for businesses and organizations.
Supervised teams at toll plazas, discotheques, and other operational settings, managing over 80 staff members.
Taught English at multiple school levels, including primary and secondary education.
Atento Servicios
Providing customers with assistance with app from a chain of hospitals in the US, Helping them to register new users, dependents and relatives, Obtaining medical records, appointments, lab results and everything related to their health and treatment.
Tele Performance
Providing customers with assistance related to their electric and natural gas accounts, Handling sales and renovations for new and old customers, Taking care of complaints and building rapport with the customers.
Urban Public Transportation
Colegio Oquetza
Teaching English in 6th and 4th grade of primary school and 1st, 2nd and 3rd grades of secondary school.
Business Law
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Promoted and managed events at hospitality venues such as hotels and discotheques.
Pustilnik y Asociados, S.C.
Responsible for everything related to the strategic planning of new businesses, Administration of resources, payments to suppliers, collection and monitoring of projects.
Colegio Cristóbal Colón de Cuautla
Colegio Japonés de Morelos
Liceo Moderno de Cuautla
Afore Bancomer, SNC
Dalmex Capital Corporation, S.A.
Responsible for everything related to the strategic planning of new businesses, Administration of resources, payments to suppliers, collection, relationship with external accountants for tax presentation, payroll and project monitoring.
