Professional with over 5 years in supply chain operations and customer service, skilled in data auditing, issue resolution, and process documentation. Adept at collaborating with cross-functional teams to enhance operational efficiency and ensure compliance.
Performed detailed audits of inbound/outbound reports and validation of system data to ensure accuracy and compliance.
Resolved customer issues effectively, maintaining customer satisfaction through professional communication and issue resolution.
Maintained accurate operational and process documentation using SharePoint, supporting compliance and process improvement.
Identified discrepancies and followed up proactively to ensure end-to-end resolution of operational and customer issues.
Collaborated across teams to improve workflows, data accuracy, and operational efficiency in high-volume environments.
BMA
Audited daily and monthly inbound and outbound operational reports to ensure data accuracy, completeness, and compliance with internal controls and SLAs., Performed detailed data analysis and validation, identifying discrepancies and proactively following up until end-to-end resolution., Maintained...
Concentrix
Resolved customer and account-related issues by evaluating documentation, system information, and transaction data., Managed escalated and high-pressure situations through clear, professional, and effective communication., Ensured accurate documentation and compliance with internal quality...
Business Administration
High School Diploma
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