Alejandro - Customer Support Specialist with 4+ years of diverse client interaction

Provided technical assistance and troubleshooting support to customers across multiple industries.

Translated and facilitated communication between Spanish-speaking clients and English speakers.

Managed order processing, price checking, and follow-ups with vendors for hardware supply chain.

Utilized software tools like Office 365, Zendesk, CRM, and basic coding languages for operational support.

I helped the customers resolve their concerns regarding their network issues with their tech devices and guided them to an efficient solution.

I help Spanish speaker to translate their needs like billing issues, medical questions, school questions to the English speaker

I help hardware stores to process orders by making calls to check pricing and availability on the items that were direct ship or backorder and doing follow ups with the vendors

I help customers to assist them with their toniebox via ticket by using basic troubleshooting and replacing them if there is any big issue or stop working at all