Miguel - Customer Support Specialist with 3+ years in tech support and CRM management

Medellín, Antioquia, Colombiaen

Provided technical support to Apple customers globally via calls, chats, and emails.

Diagnosed technical issues and delivered step-by-step solutions, ensuring customer satisfaction.

Published on CazVid

Summary

Dedicated Customer Support professional with over 3 years experience supporting Apple customers worldwide. Skilled in troubleshooting, multichannel communication, and CRM systems. Committed to delivering high-quality service and resolving issues efficiently.

Key Achievements

Handled multiple support tools simultaneously while maintaining high service quality and accurate documentation.

Skills

Customer CommunicationAdvanced

Utilized effective communication to resolve customer issues and maintain positive interactions.

Technical Support ToolsIntermediate

Proficient in Zendesk, CRM systems, and call handling software to manage support tickets and inquiries.

Problem SolvingAdvanced

Diagnosed technical issues and provided clear solutions to diverse customer problems.

Multitasking & PrioritizationAdvanced

Managed multiple customer interactions across channels efficiently in a fast-paced support environment.

Time Management

Experience

Customer Service Representative

Teleperformance (Apple Support)

May 2024 - January 2025

Provided technical support to Apple users worldwide via calls, chats, and email., Diagnosed issues and delivered clear step-by-step solutions., Managed multiple tools simultaneously while maintaining service quality., Prioritized incoming requests in a fast-paced environment., Maintained accurate...