Data Analyst with over 3 years of experience specializing in data visualization, reporting automation, and data quality improvement within financial institutions.
Applied analytical techniques to extract insights from complex datasets, supporting decision-making.
Designed and optimized queries for data retrieval, supporting reporting and data validation efforts.
Utilized advanced functions, pivot tables, and macros for data analysis and reporting automation.
Used Power BI and Tableau to develop dashboards and visualizations for business insights.
Inchcape
Provided technical support within the Network/Networks area, Delivered assistance on technology infrastructure projects, Collaborated on global-scope tasks, Resolved infrastructure incidents with a user-focused approach
SENA - Servicio Nacional de Aprendizaje
Provided comprehensive support in the institutional document management and archive area, Organized, classified, and maintained custody of public entity documents, Developed activities through the apprentice welfare program, Ensured efficient document organization and retrieval systems
Apple Store
Delivered exceptional customer service and technical product guidance, Assisted customers with product selection, Provided technical support for Apple devices, Resolved customer inquiries, Ensured outstanding service experience, Managed customer interactions in high-volume setting
Technology in Software Analysis and Development
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