A results-oriented professional with extensive experience in financial data analysis, team management, and negotiation. Skilled in utilizing digital tools like Power BI and platforms such as FSA, Zip, and Zeus to optimize operations. Adept at leading teams, improving KPIs, and providing actionable...
Directed teams across multiple roles, ensuring goal alignment and performance enhancement.
Analyzed and interpreted financial data to provide solutions and insights in various managerial roles.
Negotiated with clients on payment arrangements, improving collection outcomes.
Applied digital marketing techniques in roles such as marketing promotion and report analysis.
DOCUSERVICE S.A.S
Analyze current and past financial data., Analysis of customers financial data situation and provide a solution., Manage FSA (Federal Student Aid) online platform., Follow up and analysis of customers financial data.
FIG TREE S.A.S
Collections Team Leader., Negotiation with clients for payment arrangements., Manage Zip and Zeus platform.
SITEL S.A
Logistic., Analyzed financial data., Marketing., Sales promoter., Prepared reports on the above information and reported the insights.
FOUNDEVER S.A
Follow up to KPIs, making sure agents are achieving their goals., Monthly team meetings to set expectations based on any updates of the account, performance, engage and recognition plans., Side by side to take actions in real time based on behaviors., 1:1 with support areas., Action plan creation...
High School
Technology in Logistic
Industrial Engineer
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Resolved operational and customer issues through analysis and strategic action planning.
TASKUS COLOMBIA SAS
Follow up on daily administrative task., Motivational and engagement skills., Customer Service and Customer Care skills., Problem solving and analysis.
