Experienced bilingual operations supervisor with over 8 years in content moderation, customer service, and team motivation. Proven ability to enhance operational efficiency, supervise teams, and ensure compliance with company policies. Skilled in quality assurance, legal collaboration, and...
Applied decision-making, leadership, and problem-solving skills to oversee daily operations and team performance.
Motivated and guided teams across different operational contexts to achieve performance goals and best practices.
Monitored service quality metrics and implemented improvements to ensure compliance and customer satisfaction.
Worked with legal and compliance teams to prevent prohibited product sales and maintain regulatory standards.
Teleperformance - RedBubble
Supervision of work teams in the execution of daily operations within content moderation., Providing team-based assistance as well as individual coaching and feedback to guarantee best practices., Prevent the sale of prohibited or counterfeit products while collaborating with legal and compliance...
Concentrix
Supervision of customer satisfaction chat operations, ensuring service quality and adherence to performance standards., Monitoring key performance indicators and operational metrics to identify areas for improvement., Driving team engagement and performance while guaranteeing alignment with company...
Bachelor’s Degree
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Provided coaching and feedback to teams, ensuring clear communication and ongoing development.
