Experienced in customer support, office management, and healthcare assistance, fluent in English and Spanish, with a focus on effective communication and problem resolution.
Applied effective communication techniques in multilingual settings, facilitating team coordination and customer interactions.
Provided multitask assistance, problem-solving, and client support in fast-paced environments, ensuring high service standards.
Utilized office software to manage reports, schedules, and documentation for healthcare and corporate clients.
Resolved client and internal issues efficiently across roles, demonstrating critical thinking and adaptability.
ROCHE Panama
Reception and customer service in English and Spanish., Problem-solving., Office program management.
Alorica Panama
Attended to clients in person and over the phone in English and Spanish., Utilized soft skills to effectively solve problems and provide excellent customer service., Proficient in computer programs to assist customers., Worked in a team environment.
Bet-el Bilingual Academy
Calle patientes to confirm their upcoming Appointments., Assist Doctors with their schedules., Keep a Daily report of my tasks.
Bachelor of Science
Collaborated with colleagues and healthcare staff to meet operational goals and improve customer experiences.