Dedicated logistics coordinator with extensive experience in supply chain management, customer service, and contract negotiation. Adept at optimizing delivery processes and enhancing stakeholder satisfaction.
Skilled in managing supply chain operations, optimizing delivery routes, and coordinating between stakeholders.
Proven ability to resolve customer issues promptly, enhancing satisfaction and loyalty across multiple roles.
Exceptional at conveying information clearly and professionally, ensuring effective stakeholder engagement.
Experienced in negotiating contracts and terms that benefit organizational profitability.
ICN Guatemala
Managed communication between warehouse staff, drivers, and clients to optimise delivery processes., Negotiated contracts with transport providers, securing favourable terms and improving profit margins., Collaborated with IT department to troubleshoot system issues affecting dispatch software, minimising disruptions., Managed budget for dispatch operations, controlling expenses to remain within financial targets., Monitored customer surveys and feedback to develop corrective actions for service-related issues.
Conduent
Atento
Conducted thorough analysis of route options to recommend cost-effective and efficient shipping methods., Maximised customer satisfaction by resolving service issues promptly., Processed and issued product orders and service upgrades for customers., Resolved customer queries over phone and by email.
24-7 Intouch
Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements., Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests.
Bachelor of Science
High School
Hi, my name is Andra, and I have experience in logistics and customer service, coordinating dispatch operations and ensuring that every delivery is completed on time and without issues. I am an organized and proactive person who communicates effectively with both clients and drivers. I am really working on the pressure and finding quick solutions to improve processes. I am excited about the opportunity to bring my experience and commitment to a team that values my skills.
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Proficient in collecting and analyzing data to improve logistics operations and customer service.
