Andre - Customer Support & Team Leadership with 5+ years in BPO

Delivered technical support and ensured customer satisfaction through effective communication.

Utilized effective communication skills to interact with customers and team members.

Led team evaluations and motivated team members to improve performance.

Applied multitasking, quick learning, and Microsoft Office tools effectively in daily tasks.

Provided technical support to customers mostly over the phone but also via email.

Evaluated team performance and provided constructive feedback to help team members improve., Encouraged creativity and innovation to develop new solutions to complex problems.