Results-driven sales professional with a proven track record of boosting revenue, expanding client bases, and enhancing customer satisfaction across hospitality, healthcare, and banking industries. Adept at negotiation, client retention, and strategic business development.
Skilled in closing high-value deals and developing tailored proposals to meet client needs.
Proven ability to maintain high retention rates and reduce churn through strategic relationship management.
Experienced in creating and executing strategies to expand customer base and increase sales volume.
Proficient in managing sales pipelines and customer data with Salesforce, SAP, and Apollo platforms.
MINOR HOTEL GROUP
Managed international sales of premium hospitality services in strategic markets, increasing revenue by 17% in the first 2 months.. Developed up-selling and cross-selling strategies, boosting the average ticket per customer by 30%.. Handled corporate clients and strategic partnerships, securing long-term agreements with key accounts.. Implemented conversion tactics in both digital and traditional sales channels, improving conversion rates by 20%.
OPTUM
Supported account management for healthcare plan providers in North America, contributing to a 15% increase in client retention.. Coordinated administrative processes and monitored key clients to optimize operational efficiency.. Assisted in the development of commercial proposals, helping close deals worth over $15,000 per month.. Collaborated with the sales team to identify business opportunities and strengthen corporate client relationships.
KM2 SOLUTIONS
Managed a portfolio of high-value clients in the banking sector, maintaining a 95% client retention rate.. Implemented customer retention strategies, reducing churn by 20%.. Handled over 70 daily customer interactions, providing financial solutions tailored to individual client needs.. Analyzed financial trends to recommend customized banking solutions, generating an additional 10% revenue growth.
High School Diploma
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TELEPERFORMANCE
Sold Apple services and provided specialized technical support, achieving a 98% customer satisfaction rating.. Consistently exceeded sales targets by 15% month over month.. Developed cross-selling strategies that increased repeat customer purchases by 25%.. Delivered expert technical consultations on Apple products, enhancing customer loyalty and upselling opportunities.. Managed an average of 60+ customer interactions per day, ensuring high-quality service and maximizing conversions.
DER COMPANY WORLD
Developed and implemented commercial strategies for client acquisition, increasing the customer base by 40%.. Closed high-value sales through effective negotiation and tailored proposals, exceeding sales quotas consistently.. Applied consultative sales strategies to align solutions with client needs, resulting in a 30% increase in client satisfaction.. Lead B2C sales initiatives that secured long-term contracts with clients.
