Customer service professional with over six years in BPO, skilled in team supervision, training, and process management, with technical proficiency across office tools and handling complex cases.
Extensive experience in handling customer inquiries and resolving issues in BPO settings.
Supervised agents and line operations, including difficult case resolution and process follow-up.
Proficient with Microsoft Office Suite, LibreOffice, Adobe Dreamweaver, and accounting software.
Experience training bilingual agents in call center environments.
Intouch cx
Manejo de línea y asesores (agentes) para resoluciones de casos difíciles y seguimiento de procesos.
Teleperformance Colombia
Procafecol Juan Valdez (MERA)
Mejor apertura 2019
Carrera tecnológica
Bachillerato
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Handled administrative responsibilities as Supervisor at Procafecol Juan Valdez.
