Andrés Pérez es un experto en la industria del wagering y el entretenimiento deportivo, con amplia experiencia en atención, supervisión y gestión de apuestas telefónicas y en línea, garantizando operaciones seguras y eficientes.
Experiencia en supervisión, resolución de conflictos y atención personalizada en entornos de alta demanda.
Amplio conocimiento en manejo de apuestas telefónicas y en línea, incluyendo grading y gestión de líneas.
Capacidad para aumentar ventas mediante técnicas de upselling y atención efectiva a clientes.
Conocimientos en sistemas informáticos, transacciones digitales y prevención de fraudes.
Youwager.com
Took sports and horse wagers over the phone for vip customers as well as regular customers. Handled all chats and emails for all wagering departments
Ticosports.com
Wagering. Horses. Customer service
Teleperformance
Caption all phone calls with CC subscriptions
Mybookie
Took wagers over the phone. Handled customer service related issues. Upsells as well as sales
Sykes /Bank of America
Primary Studies
Secondary Studies
GED
2 years of Law
Commercial Instrument Rated Pilot license
Tecnico en Mantenimiento y reparación de computadoras y redes
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Experiencia en supervisión de equipos y coordinación de operaciones en entornos de apuestas y atención.
IOL international
Took wagers over the phone
5Dimes
Took wagers over the phone. Graded all main games, their alternate lines and the proposition bets. Posted, moved and graded lines for miscellaneous sports
Hollywood sports
Doyle Brunson Poker Network
Supervised the customer service department for the 2pm - 10 pm shift. Handled all customer chats, emails and phone calls
MCI Customer Service Department
Helped customers by setting up their telephone lines. Received claims, questions, transfers from other telephone companies
Chili’s Restaurant
Served customers their meals. Filled in for bartending for after hours
