Experienced customer service and logistics professional with a strong background in technical support, export/import processes, and client relations across retail, technology, and transportation industries.
Experience in technical support and customer care in retail and logistics sectors.
Managed documentation, customs manifesting, and shipment arrangements for international freight.
Bilingual in Spanish and English, facilitating effective communication with clients and teams.
Prepared shipping, customs, and cargo documentation ensuring regulatory compliance.
BEST BUY USA
Computing Services Level 1 technician providing assistance with hardware / software issues for residential customers which includes remote assistance, set in home service appointments, repair status at the stores and Customer Care issues for Best Buy USA thru their call center in Panama City (Sitel Panama).
CROWLEY LATIN AMERICA SERVICES PANAMA
In charge of all the export process from Panama to the United States, Central America and the Caribbean, this includes the documentation, the arrangement for local drayages, manifesting Cargo to US Customs and attending to customer service requests via e-mail and telephone., Handled the import process which includes Manifest at Panama Customs system (SIGA) and all the customer service involved.
CROWLEY TRANSPORTES EL SALVADOR
Following all the Export process for all the cargo which was moved from El Salvador to the United States and other connections that includes the Booking scheduling, processing the bills of lading and manifest all the cargo to US Customs.
Master in Business Administration
Communication and Journalism Degree
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Coordinated internal and external logistics, supporting shipment scheduling and client assistance.
CROWLEY SHARED SERVICES
Provide specialized assistance for customers in the maritime transportation., Responsible of elaborating documents required for shipments coming from the United States to Central America., Make all the arrangements for internal movements from customer's facility to the port of charge., In charge of the tariff process.
SONY USA
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DELL INC.
Hardware support representative for desktops and portable computers via phone giving solutions on how to solve different types of problems with the systems.
FEDEX
Domestic and International bilingual representative.
PUBLICOM
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BON APPETIT
Guide a sales team in order to promote all the beverages and snacks brands that this company produces and represents.
LA PRENSA GRÁFICA
Plan, investigate and edit magazines published by this newspaper.
