Results-driven operations professional with extensive experience in transportation, logistics, and team leadership. Skilled in optimizing workflows, managing teams, and developing educational content for digital platforms. Adept at delivering high-quality service and continuous process improvement.
Expertise in overseeing transportation and maintenance operations, streamlining processes, and enhancing team coordination.
Proven ability to coach, motivate, and manage teams to meet operational goals in fast-paced environments.
Skilled in supporting customer expectations, handling escalations, and maintaining service standards.
Experienced in creating educational and service content for online platforms, focusing on user engagement.
Walmart
Lead daily service operations in a fast-paced transportation maintenance environment, coordinating priorities, follow-ups, workflow status, and team communication.. Communicate with technicians, managers, drivers, vendors, and support teams to solve problems, clarify information, and keep work moving accurately.. Review work-order accuracy, PM activity, service priorities, rework trends, safety items, and operational issues to support accountability and consistent execution.. Create clear pass-down notes, status updates, reminders, and process documentation so teams understand what needs action and what has changed.. Use operational systems, spreadsheets, KPI follow-up, and Lean Six Sigma thinking to identify gaps, reduce confusion, and improve workflow visibility.
Ryder System
Supervised day-to-day transportation and service operations, supporting scheduling priorities, customer expectations, equipment needs, and service standards.. Handled escalations, coached team members, tracked follow-up items, and communicated updates clearly across internal teams and customer-facing situations.. Maintained accurate documentation, reviewed service activity, identified delays or errors, and supported process improvements for better consistency.
Pickle Samurai LLC
Manage a small digital education business focused on Web3 safety, customer education, website content, service workflows, and online resources.. Create service descriptions, customer-facing messages, digital product content, social media materials, and business process documentation.. Use AI tools, website platforms, Google Workspace, basic SQL/database concepts, JavaScript/Node.js fundamentals, and automation research to improve online workflows.
Supply Chain Management Leadership Academy
Lean Six Sigma Green Belt
Lean Six Sigma Yellow Belt
Bachelor of Arts
Associate Degree
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