Dedicated professional experienced in customer service, HR operations, logistics, and technical support. Adept at building strong client relationships, managing employee records, and resolving complex issues in fast-paced environments.
Extensive experience handling customer inquiries, complaints, and upselling across multiple channels including phone, email, and chat.
Supported HR functions like employee records management, onboarding, and talent acquisition in a corporate environment.
Provided technical support for POS and ATM terminals, and managed commercial loan applications, evaluations, and customer assistance.
Handled office operations, event logistics, inventory control, and shipping logistics to ensure smooth administrative workflows.
RDW GROUP
Supported daily HR operations, Focused heavily on talent acquisition, Managed employee records
CONCENTRIX
Handled high volume incoming phone calls, Solved customer issues, complaints, and inquiries, In charge of upselling different products
DATAVIMENCA
Originated, evaluated, and managed commercial loan applications, Focused on technical support, installation, and maintenance of point-of-sale and ATM terminals
PUBLICIDAD
BACHELOR'S IN BUSINESS MANAGEMENT
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