Angélica

Experiencia demostrada en Active Listening.

Experiencia demostrada en Empathy.

Experiencia demostrada en CRM System Management.

Experiencia demostrada en Problem Solving.

Facilitated clear communication between Spanish-speaking clients and English-speaking professionals over the phone., Interpreted medical information, including diagnoses and treatment plans, with high accuracy., Handled sensitive patient information with confidentiality and professionalism., Responded to and resolved queries from clients and healthcare providers effectively., Provided cultural context to enhance communication and patient care.

Respond to customer inquiries on time, ensuring to meet service level expectations., Provide accurate and clear information about the fintech app’s features, functionalities, and any issues, ensuring customers understand how to use the app effectively., Address, escalate, and resolve customer issues or complaints related to the app, including technical problems and billing questions., Demonstrate empathy and patience, especially when dealing with frustrated or confused customers, to create a positive customer experience., Maintain up-to-date knowledge of the fintech app’s features, updates, and industry trends to provide relevant and accurate assistance.

Assisted customers with inquiries, troubleshooting, and product-related concerns., Delivered high-quality customer service in both English and Spanish., Developed strong problem-solving skills and adaptability in handling complex cases., Accurately document customer interactions and issues within the system, including any resolutions or follow-up actions required.