Angie - Healthcare & Customer Service Professional with Patient Care and Bilingual Skills

Bucaramanga, Santander Department, Colombiaen

Provided comprehensive patient care and monitored vital signs as a Certified Nurse Assistant.

Handled bilingual customer calls, ensuring effective communication in English and Spanish as a Voice Agent.

Published on CazVid

Summary

Dedicated healthcare and customer service professional with experience in patient care and bilingual communication. Skilled in providing compassionate assistance and effective problem resolution.

Key Achievements

Utilized call center software to enhance call efficiency and improve customer satisfaction.

Skills

Patient CareIntermediate

Provided direct assistance and monitored health indicators for elderly residents.

Bilingual CommunicationIntermediate

Communicated effectively in English and Spanish with patients and customers.

Customer ServiceIntermediate

Managed customer interactions professionally, resolving issues and enhancing satisfaction.

Software ProficiencyBeginner

Used call center tools to support efficient customer service operations.

Interpersonal SkillsIntermediate

Experience

CERTIFIED NURSE ASSISTANT

Foscal

Jan 2021 - Jul 2021

Provided direct patient care and assistance with daily living activities for elderly residents., Monitored vital signs, recorded patient information, and communicated care plans to medical staff., Demonstrated effective communication and interpersonal skills when interacting with patients and their families.

BILINGUAL VOICE AGENT

Accedo

Jul 2021 - Oct 2021

Fluent in English and Spanish, handling customer calls in both languages effectively and professionally., Demonstrated ability to provide exceptional customer service and resolve issues through effective communication., Proficient in various call center software and tools, improving call efficiency and customer satisfaction.