Angie - Customer Service & Content Moderation Specialist with diverse tech skills

Bogotá, Bogota D.C., Colombiaen

Moderated social media content in English according to platform policies at Teleperformance.

Evaluated user reports and sensitive material, making consistent decisions based on internal criteria.

Published on CazVid

Summary

Professional with experience in content moderation, customer service, and technical support, leveraging a broad skill set in programming and engineering tools.

Key Achievements

Provided bilingual customer support for banking services, handling technical issues and account inquiries.

Skills

Content ModerationAdvanced

Assessed and moderated social media content based on platform policies and guidelines.

Customer ServiceAdvanced

Managed client interactions and support for banking products via phone and digital channels.

Technical SupportIntermediate

Provided technical assistance for banking mobile applications including login and device issues.

Programming & Technical SkillsIntermediate

Proficient in programming languages (Python, Java, SQL) and engineering tools for technical tasks.

Tools & Software

Experience

OP Customer Expert IEN C1 (Moderación de Contenido)

Teleperformance

Feb 2025 - Sep 2025

Moderación de contenido en inglés de redes sociales según lineamientos internos y políticas de seguridad., Evaluación de publicaciones, reportes y material sensible, tomando decisiones consistentes y basadas en criterios de la plataforma., Registro y documentación de casos para auditorías internas...

Agente Bilingüe: Servicio al Cliente y Soporte Técnico

Atento

Ene 2021 - Dic 2021

Atención a clientes de un banco internacional (debit cards, cuentas de ahorro, información general, balances y tarifas)., Resolución de consultas relacionadas con seguridad, movimientos y manejo básico de la cuenta., Soporte técnico para la aplicación móvil del banco: verificación de errores,...