Ankunda - Branch Operations Supervisor at Uwezo Microfinance

Skilled in building and maintaining strong client relationships to enhance satisfaction and loyalty.

Expertise in monitoring loan portfolios and implementing effective collection strategies.

Knowledgeable in ensuring compliance with KYC and AML regulations in financial operations.

Proficient in preparing reports and maintaining accurate records for operational efficiency.

Manage daily branch operations while ensuring compliance with banking policies and customer service standards.. Conduct client account monitoring and follow up on outstanding loan balances and repayment schedules.. Handle customer inquiries, complaints, and account-related concerns professionally and efficiently.. Perform CRB checks through Creditinfo and support portfolio management reporting.. Maintain accurate client records, payment updates, and operational reports.. Coordinate with internal teams to ensure smooth account operations and client service delivery.. Promote banking products and digital services to strengthen customer engagement and retention.. Support reconciliation, reporting, and operational risk management activities.

Supported digital systems operations and data management processes.. Assisted in report preparation, data integrity checks, and system monitoring.. Maintained accurate documentation and supported operational efficiency initiatives.

Managed client loan accounts and monitored repayment performance.. Conducted payment follow-ups and handled arrears management professionally.. Assisted clients with repayment arrangements and account inquiries.. Maintained accurate records of customer interactions and account updates.. Prepared portfolio and collections performance reports for management.. Ensured compliance with KYC/AML and financial procedures.