Araceli - Welcome to CazVid!

Demonstrated experience with Written Communication.

Demonstrated experience with Oral Communication.

Demonstrated experience with Microsoft Office.

Demonstrated experience with Customer Satisfaction.

Engage with a high volume of customers over the phone and through web chat for a national call center., Clearly communicate in English and with the proper tone in person, via telephone, email and hand-written documents., Submit requests for toll free accounts, long distance accounts, and promotional offers., Guide customers to pay their bills online, and transfer customers to appropriate departments., Work well as part of a team, get along with others, understand and follow lawful directions and instructions the first time., Follow all company policies and procedures and ask questions to clarify instructions., Maintain expensive information technology equipment and correct faults in mechanical and electronic systems when necessary to eliminate customer service delays.

Assisted customers in expediting orders and correcting post-sales problems., Communicated with customers primarily through phone and email., Utilized a variety of software tools to navigate customer accounts, research and review policies., Mastered the ability to prioritize and perform multiple tasks simultaneously., Communicated effective solutions in an action-packed/fast-paced environment with minimal errors.

Corresponded regularly with opposing counsel, experts, and clients., Supported information management by creating, organizing and maintaining necessary logs and systems., Ensured that documents are appropriately approved, executed, filed and tracked., Independently and proactively anticipate customer needs/requests., Performed open job tasks and immediately spoke up and/or pointed out safety concerns to all stakeholders.