Dedicated construction project manager with over 10 years of experience leading diverse projects. Skilled in budget management, safety compliance, and team leadership. Committed to delivering high-quality results within scope and schedule.
Managed all phases of construction projects from initiation to completion, coordinating teams and resources effectively.
Prepared budgets, monitored expenses, and optimized resource allocation to ensure financial targets are met.
Implemented safety standards and protocols that improved compliance and reduced incidents on site.
Led multidisciplinary teams, fostering collaboration and professional development to achieve project goals.
Teleperformance / Cisco
Successfully onboarded numerous customers onto Cisco solutions, particularly Cisco SNTC (Smart Net Total Care)., Developed and implemented comprehensive onboarding programs tailored to each customer's needs, ensuring smooth transitions and quick adoption., Conducted training sessions that effectively guided customers in utilizing Cisco's monitoring tools and features, enhancing their operational efficiency., Provided continuous support and proactive guidance to ensure customers fully absorbed and leveraged the information and functionalities of the monitoring tool., Achieved high customer satisfaction scores through personalized support and strategic troubleshooting, resulting in increased customer retention and loyalty., Collaborated closely with cross-functional teams to optimize the onboarding process and enhance product offerings based on customer feedback., Utilized strong communication skills and technical expertise to address customer inquiries promptly and effectively, fostering a positive customer experience., Demonstrated organic responsibility and attention to detail in managing customer relationships and ensuring their success in utilizing Cisco technologies.
Teleperformance / Cisco
Orchestrated the installation and configuration of virtual machines within VMware and Hyper-V environments, ensuring meticulous attention to integration details for optimal performance and compatibility., Spearheaded the technical process of activating telemetry connections between Cisco SNTC and data collectors, enabling seamless and real-time aggregation of client asset information. This initiative significantly enhanced the accuracy and timeliness of proactive reporting capabilities., Engineered robust communication channels utilizing TCP 443 and 80 protocols across diverse IP ranges, guaranteeing secure and efficient data transmission. This effort played a pivotal role in maintaining uninterrupted connectivity essential for comprehensive technical information population on the SNTC platform., Collaborated closely with cross-functional teams and stakeholders to troubleshoot and resolve complex connectivity issues promptly. By leveraging technical expertise and proactive problem-solving skills, consistently achieved high standards of reliability and operational efficiency.
CCNA Course Certification
Cisco Greenbelt CSS Certification
Implementing and administering Cisco Solutions (CCNA)
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Negotiated with vendors and contractors to secure favorable terms and maintain project quality.
Teleperformance / Cisco
Successfully onboarded diverse entities such as universities, hospitals, and American counties to the CX Cloud, ensuring seamless integration with their assets., Provided accurate training and continuous guidance, enabling clients to effectively utilize the CX Cloud for optimal operational outcomes., Acted as a key liaison, redirecting valuable resources and support to clients, ensuring they receive timely assistance and solutions., Strengthened relationships between clients and Cisco by delivering exceptional customer success services, contributing to improved client satisfaction and retention.
