Argenis - Customer Support Specialist with 3+ years in Hospitality & Entertainment

Winter Garden, Florida, United Statesen

Provided bilingual customer service at Disney World, enhancing guest experience in a multicultural environment.

Resolved guest issues efficiently, maintaining high satisfaction standards and operational flow during peak hours.

Published on CazVid

Summary

Dedicated customer service professional with over 3 years experience at Walt Disney World, adept at managing guest inquiries, resolving issues efficiently, and supporting diverse audiences in fast-paced environments.

Key Achievements

Documented and communicated guest feedback and operational issues to improve service delivery and team coordination.

Skills

Customer SupportExpert

Delivered frontline service, assisting diverse guests with inquiries and resolving issues in high-demand settings.

Issue ResolutionAdvanced

Addressed and resolved customer incidents following protocols to ensure safety, satisfaction, and operational continuity.

Bilingual CommunicationIntermediate

Provided support in English and Spanish, facilitating clear communication with an international clientele.

Team CollaborationAdvanced

Collaborated with cross-functional teams to uphold service standards and operational efficiency during busy periods.

Experience

ATTRACTIONS, MERCHANDISE AND FOOD AND BEVERAGE CAST MEMBER

Walt Disney World

2024 - 2026

Delivered frontline customer support in high-demand environments, assisting guests with inquiries, service issues, and operational concerns in real time., Resolved customer incidents following established procedures and escalation protocols to ensure safety, service quality, and satisfaction.,...