Aurora - Customer Service Associate with 2+ years in hospitality and tech support

Alabaster, Alabama, United Statesen

Built sustainable customer relationships through open communication at Alorica Honduras.

Handled customer inquiries, account registration, and upselling, enhancing service experience.

Published on CazVid

Summary

Dedicated customer service associate with over two years experience managing customer inquiries, building relationships, and enhancing service delivery across hospitality and support sectors. Skilled in CRM systems and technical tools to improve customer satisfaction and operational efficiency.

Key Achievements

Developed multitasking and problem-solving skills across roles in customer service and front desk support.

Skills

CRM SystemIntermediate

Utilized CRM tools to manage customer interactions and data effectively.

Customer ServiceAdvanced

Provided assistance with inquiries, escalations, and upselling in fast-paced environments.

Organizational SkillsIntermediate

Managed multiple tasks, appointments, and customer accounts concurrently using tools like Google Calendar.

Problem-SolvingAdvanced

Resolved customer issues efficiently across various communication channels and platforms.

Technical ToolsIntermediate

Experience

Customer Service/Associate Representative

Alorica Honduras

January 2017 - July 2021

Build sustainable relationships and trust with customer accounts through open and interactive communication., Assisting customers with registration or account creation., Checking product or service availability., Escalating inquiries to the appropriate team, when necessary., Up sales and improving...