Brandon is a dedicated professional with extensive experience in team leadership, operations, and customer service across various industries. Skilled in driving performance, streamlining processes, and enhancing customer satisfaction, he consistently delivers impactful results.
Proven ability to lead, motivate, and develop high-performing teams to achieve organizational goals.
Skilled in streamlining processes, resolving complex issues, and enhancing operational efficiency.
Experienced in managing high-volume inquiries and delivering technical support with high satisfaction.
Drove sales growth through strategic promotion and identifying upselling opportunities.
Genpact - Goldman Sachs
Directed teams to exceed performance metrics and maintain service level agreements., Resolved complex operational issues, improving efficiency through data-driven decisions., Represented the organization in client meetings, enhancing stakeholder relationships.
Valor Global - GENERAC
Drove sales growth by promoting services and capitalizing on upselling opportunities., Streamlined customer support processes for appointments and special orders.
Concentrix - Nike.com
Enhanced performance of 10-member team through targeted coaching and metric analysis., Developed actionable performance reports to drive operational excellence.
Concentrix - Nike.com
Trained staff on advanced sales techniques and complex issue resolution., Designed training programs to align with sales and operational objectives.
Concentrix - Nike.com
Delivered technical support for online platforms, managing high-volume inquiries efficiently.
High School Diploma
Advanced English
Agricultural Engineering
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