Experienced airline supervisor skilled in team leadership, customer service, and performance analysis. Proven ability to manage staff, resolve conflicts, and ensure compliance with internal procedures.
Supervised and coordinated team members, assigning responsibilities and analyzing performance.
Resolved customer issues quickly, ensuring customer satisfaction and adherence to procedures.
Prepared KPI reports and participated in objective setting to monitor team results.
Made disciplinary and operational decisions to maintain team effectiveness and compliance.
Spirit Airlines
Coordination and supervision of staff and assigned tasks., Assignment of responsibilities and duties to team members., Performance analysis to ensure compliance with responsibilities., Participation in meetings for objective setting and result analysis., Monitoring compliance with internal regulations and established procedures., Quick resolution of customer-related issues., KPI analysis and preparation of performance reports in English., Decision-making regarding disciplinary actions., Supervision of team members and their assigned tasks.
Bachelor’s Degree
High School Diploma
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Managed responsibilities in task supervision, report writing, and meeting participation.
