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Carlos - Customer Service & Sales Professional with 8+ years in Call Centers

San Salvador, San Salvador Department, El SalvadorRemoteen

Managed diverse customer inquiries at Teleperformance, ensuring client satisfaction.

Handled sales and retention processes, contributing to customer loyalty at Concentrix.

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Summary

Dedicated professional with over 8 years in customer service, sales, and teaching roles within call center environments. Skilled in technical tools, customer retention, and communication. Adept at managing diverse tasks and improving client satisfaction through effective support and engagement...

Key Achievements Skills Experience Education ↑ Back to top

Key Achievements

Taught English across various call centers, enhancing communication skills and pedagogical methods.

Skills

Customer ServiceAdvanced

Provided support and solutions to customers in telecommunication and insurance sectors.

Sales & RetentionIntermediate

Engaged in sales processes and customer retention strategies in call center environments.

Technical SkillsIntermediate

Proficient in MS Excel, Adobe Photoshop, HTML5, CSS, JavaScript, and WordPress for various applications.

Teaching & CommunicationIntermediate

Taught English, facilitating language acquisition in diverse professional settings.

ManagementBeginner

Managed site operations and team coordination at ENGLISH 4 CALLCENTERS.

Languages

English(Advanced)

Experience

Customer service agent (FEDEX)

TELEPERFORMANCE

2013–2015

Sales Agent (National Geographic)

OFFICE GURUS

2015-2016

Customer Service (Metlife)

SYKES

2016 - 2017

English Teacher

ENGLISH 4 CALLCENTERS

2017 - 2019

Site Manager

ENGLISH 4 CALLCENTERS

2019 - 2022

Retention Agent

CONCENTRIX

2023 - 2024

Education

ITEXAL SCHOOL

Highschool degree

Completed 2009

ITCA FEPADE

Graduated

Completed 2012

DARDANO AEROTECHNOLOGY

Graduated

Completed 2014

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