Carlos - Customer Service Rep with 14 years of client interaction experience

Summary

Experienced in handling customer inquiries and resolving issues in energy services, with a strong foundation in communication gained through 14 years of language teaching.

Video Resume

On a day to day basis I take calls from residents from Texas regarding their light bill, new-business enrollments and general information about the compnay that is NRG that is located in Texas. As a retention agent my main goal is to keep a high standard customer service, specially when customers call upset due to high billing or require any sort of payment aarangement. I do believe that listening is the main skill needed at a call center and understanding what a client needs/wants.Customer Service Rep

Key Achievements

• Gained extensive customer experience through energy sector call handling and language teaching.

Skills

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