Carlos - Customer Service and Support Specialist with 10+ years of diverse experience

Handled customer inquiries, service appointments, and account management across multiple roles.

Developed training materials and coached new and existing team members to improve their performance.

Provided technical support for audio devices and supported back-office technical tools and reporting.

Demonstrated strong communication skills and multitasking ability in fast-paced support and customer service environments.

Utilized Excel, reporting, and back-office tools to support customer account management and service delivery.

Provided excellent customer service, scheduling repair appointments and ordering replacement parts.

Delivered technical support for audio devices in retail stores worldwide.

Provided exceptional customer service, assisting with medical appointments, prescription orders, and complex processes.

Developed and delivered training materials for new hires., Mentored and coached team members to improve performance.

Achieved top collector status on the Strike Team, specializing in resolving complex customer issues., Successfully recovered charged-off accounts as part of the Recovery Team.

Provided customer support for extended auto protection services, addressing inquiries related to policy coverage, billing, claims, cancellations, and account management., Assisted the Backoffice team with welcome calls, verifying customer information such as mileage to ensure policy accuracy and...