Experienced product manager specializing in SaaS solutions with a track record of leading successful product launches and managing cross-functional teams.
Oversaw end-to-end product development, from ideation to market launch.
Built strong relationships with clients and internal teams to align product goals.
Applied Scrum and Kanban processes to optimize product development cycles.
Conducted market analysis to identify customer needs and inform product strategy.
Hotel Click CLack
Supervise hotel operations during assigned shifts, ensuring smooth service and guest satisfaction., Resolve guest complaints and operational issues efficiently., Support and guide staff in all departments to maintain performance standards., Make key decisions in the absence of senior management and report daily operations summary.
Hotel Click CLack
Manage and confirm individual and group reservations through various channels., Advise clients on rates, policies, and availability., Coordinate with Front Desk and Sales to maximize occupancy and revenue., Update inventory and maintain accuracy across PMS, OTA, and GDS systems., Handle daily guest calls in English and Spanish using a headset, assisting with reservation requests and general inquiries efficiently.
Hotel Click CLack
Review and reconcile daily financial transactions and system reports., Perform end-of-day closing and verify all income postings., Attend to guests during the night shift ensuring safety and service continuity., Prepare financial and operational reports for management review.
Primary School
High School
Pregado
Postgraduate
English Program
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Led multidisciplinary teams to execute product deliverables and meet deadlines.
Hotel Faranda Collections
Provide efficient guest service from check-in to check-out ensuring an excellent experience., Manage reservations, payments, and special requests promptly., Coordinate with other departments to maintain service quality standards., Handle phone calls, correspondence, and daily cash reports.
Hotel Click CLack
Verified rates, postings, and outlet revenues for accuracy., Performed nightly system backups and maintained incident logs., Balanced folios, processed late check-ins/outs, and generated next-day reports., Coordinated overnight updates with housekeeping and maintenance.
