Carlos - Data Analyst with 5 years of experience in financial services

Performed data analysis using various tools to derive insights and inform strategic decisions.

Utilized SQL for querying databases, extracting data, and automating reports.

Created dashboards for monitoring key financial metrics and trends.

Participated in data migration projects to improve data handling and organization.

Worked with various departments to gather requirements and deliver analytics solutions.

Developed skills of 10 to 20 agents on a month-to-month basis., Conducted live monitoring of calls and coaching sessions.

Provided excellent customer service through proactive telephone communication., Troubleshot various devices including cell phones, tablets, and smartwatches.

Taught basic to advanced English to Asian kids aged 5 to 17., Guided students in conjugating verbs and understanding different tenses.

Managed general administration, accounting, and invoicing., Worked directly with Customs and port officials.

Called car dealerships to acquire pricing for services., Conducted QA and shared findings from calls.

Interpreted calls from various medical departments across the USA., Handled sessions with video and audio in diverse situations.